Please check all goods once they arrive at your house. Contact us or the delivery driver if you find any harm to the products within 24 hours of receiving the delivery. To inspect the damage, our team will work with you to get photos sent by email.
As goods can be stored on construction sites or moved by your trades, we cannot consider damage claims beyond this 24-hour span as we cannot determine when or how the damage happened. It is necessary that your trades inspect products before installation. Xaygun or our suppliers will not be responsible for goods damaged during or after installation.
Goods found to be defective because of manufacturing defects are protected by product warranties and are typically treated by the supplier of the product who offers support for goods correctly installed by a plumber after sales service. Usually, on the product warranty cards or their website, you can find the manufacturers' details or contact our team and we will help you get this sorted.